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The impact that this issue/request has on the customer's business operations

Describe the impact or severity the issue has on the software's functionality: 1) Critical – the issue affects critical functionality and/or data – there is NO workaround identified 2) Major – the issue affects major functionality and/or data. The workaround is difficult or unreliable. 3) Minor – the issue affects minor functionality and/or data. The workaround is easy to implement. 4) Trivial – the issue does not affect functionality and/or data

The software version number of the SharePoint client in scope (e.g. Web Part or Add-in). You can usually find this in the Site Collection Features setting and then looking for Features beginning with "IntelliDocX..."

The software version number of all IntelliDocX web service(s) deployed as part of the customer's solution. One way to figure out the version number of a web service is to navigate into the bin/ folder of the web service, right-click on the DLL files, select Properties and look at the Details tab. The assembly file version number is visible.

The host SharePoint platform (when applicable) . That is, when documents are stored in SharePoint, or when the APay Center SharePoint client is used, or both.

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